We value your feedback as a crucial aspect of our continuous learning and improvement journey. If, at any point, our services fall short of your expectations, please share your concerns with us. Your satisfaction is not just a goal but a fundamental part of our commitment to excellence. Once we receive your complaint, we will promptly send you an acknowledgment letter, informing you about the person handling your case. If, despite our efforts, our final response does not meet your satisfaction, you have the option to seek a review or intervention from the Financial Ombudsman Service to ensure your issue is addressed and resolved.
Look no further. With a branch network of over 130 locations island-wide, we will be right there in your city serving your community. Feel free to walk into your closest Commercial Credit branch and speak to a trained customer service representative.
We will operate from 8.30 a.m. to 5.00 p.m. from Monday to Friday and 8.30 a.m. to 1.30 p.m. on Saturdays. Kindly note that the branches will be closed on Sundays, Poya days, and Mercantile Holidays.
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